Customer Statutory Rights:

You are covered by the Consumer Rights Act 2015:

Returns Process:

In all cases please contact us by e mail, and provide a telephone number. Depending on the reason for the return we will either arrange collection or request you to return the goods for inspection. A full refund including reasonable returns cost will normally be made within 14 days subject to inspection.

Faulty or Not As Described Goods

We will need proof of purchase, and place of purchase. We will also need proof that the goods have been used as intended, serviced where necessary, and not been damaged. This might entail a video inspection or where this is not possible we will ask you to return the goods to us for inspection. In the latter case please retain your receipt for the return of the goods (subject to a reasonable amount) so that we can refund if agreed that the goods are faulty.

Change of Mind or "Cooling off" Returns

If you wish to return the goods unused you must let us know within 14 days of delivery. Goods should be returned in the original packaging and with no signs of use or wear & tear. The costs of returning the goods is your responsibility.

Costs & Limitations

We will not accept returns of any goods not bought either direct from us or via an authorised reseller. We reserve the right to carry out a verbal or video check of the goods to evaluate the cause of any defect. Where the cause of failure is damage to a moving part or seal we will always replace said part before authorising any return.

Contact Info

 Please use e mail: admin@fieldtools.co.uk 

Contract
The order you send us is an offer to purchase the goods and that offer is only accepted by Emellar Ltd, and thereby a binding contract made, when Emellar Ltd sends you an email confirming/accepting your order. These terms & conditions are incorporated into all contracts.

Pricing
The price payable by the customer is as listed on the our website at the time of the placing of the order and unless otherwise indicated on the website is inclusive of VAT and excludes postage & packing by the means described on the website.

Payment
Payment must be received in full for all goods ordered, including any additional charges, before the goods can be dispatched.

Delivery
Title to the goods will pass to the customer when the goods are delivered by Emellar Ltd to the carrier with an instruction to deliver the goods to the address given with the order. We will only deliver to the carrier goods that are of a merchantable quality and comply with the contract terms. On delivery of the goods to the carrier in accordance with this condition Emellar Ltd shall be deemed to have delivered the goods under the terms of the contract.

Stock
Emellar Ltd endeavors to hold sufficient stock to fulfill all orders, however if Emellar Ltd has insufficient stock to complete an order it may at its discretion delay shipment, substitute similar goods or may part-ship. If Emellar Ltd is unable to supply any goods ordered, payment will only be taken for the goods dispatched.

Cancellation
An order may be cancelled by email providing the order has not already been dispatched to the customer.

Liability
Emellar Ltd shall not be liable for any loss of profits, inconvenience, consequential or indirect loss or damage or have any liability to pay compensation other than any provable financial losses reasonably and foreseeably incurred by a customer who has complied with these terms.

Force majeure
Emellar Ltd shall not be liable for failure to comply with the terms of the contract caused by circumstances beyond its control.

General
Emellar Ltd cannot guarantee the accuracy of information, specifications, pricing, misprints, errors or omissions in any of its published material or any representations or misrepresentations made by company personnel or its agents.

Legal
These terms & conditions are governed by the law of England and Wales. If any part is deemed invalid or unenforceable the validity and enforceability of all other parts shall not be affected. These terms & conditions do not affect the customer’s statutory rights.

Company details

Emellar Ltd, Unit 3, Forge Trading Estate, Halesowen, West Midlands B62 8TP. VAT No: GB 119104445. Registered company: 07683930

Field Tools is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Your privacy is of great importance to us, and we promise to never release your personal details to any outside company for marketing or mailing purposes.

When you make a purchase from our website, we collect certain personal information from you (for example: your name, address and email address, payment address). All  information is held on secure servers and we ensure that we adhere to Data Protection and consumer legislation. In simple terms your personal information will be treated as fully confidential.

Cookies

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server and only that server will be able to retrieve or read the contents of that cookie. Each cookie is unique to your web browser. We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we'll assume that you are happy to receive all cookies. However, if you would like to, you can change your cookie settings at any time.

How Do I Order?

Simply choose the item or items you wish to purchase and add to your trolley. When you are ready to leave the store, go to checkout where you will be able to check and confirm the contents of your trolley. When you have entered your address details, the system will ask you to register by adding an e mail address and a password. This is to make it easier for you to use the site on subsequent visits.

How about payment?

We want you to know that shopping at fieldtools.co.uk is safe and that your card information is secure.

When you enter your payment details you enter a secure site which encrypts your details so that they cannot be read by a third party. We always take steps to verify your identity before payment is taken and we do not store any of your credit card details on our server.

All payments are taken through Stripe and the site is secured by SSL keys using high-strength encryption. This means that no one else can get hold of your credit card details. In fact it is more secure than making an order over the telephone.

To ensure that other people cannot use your old receipts to identify your card details and buy goods through us, we always ask for your card's unique security code. This is the last 3 digits on the back of your card, just above where your signature is written on your card.

You will also be glad to know that we do not give any of your personal information away to other companies. We do, however, keep a note of what you buy to help us improve our service. The site accepts credit and debit cards at no extra charge. Payment is not taken until the goods are processed for despatch.

Ww always use Next Day Delivery (where available) or 1st Class post. For courier deliveries a signature will be required upon delivery. If there is no one at home to sign for the delivery a card will be left with contact information on it for you to arrange a suitable day for re-delivery. If they are not contacted immediately they may try to deliver the next day and will only try to deliver twice.